Lovely and helpful staff. Most spoke/understood a little English, however one person on staff was very good and was very kind to help us. Location was perfect in the middle of noboribetsu onsdn with walking distance to Jigokudani. Food was classic multicourse ryokan menu, mainly different fish. Our room was spacious and comfortable enough. Onsen was great with possibility to rent 50 min in private onsen. Both the public and private onsen had indoor and outdoor onsen, so perfect in the snowy weather.
Christian
maart 2023
Hotel staff was awaiting our arrival outside the ryokan and helped park our car. Polite staff. Cosy and peaceful stay. The dinner and breakfast was spectacular. Beautiful kaiseki dinner blew us away. Private onsen room we booked in advance helped us experience the onsen comfortably. Beautiful yukata obtained from the reception staff. A number of shops nearby.
Jt
juni 2025
Overall pleasant stay. Near to Main Street. Easy access to bus terminal. Dinner was good . Room deco is traditional but reasonable clean.
Jo
februari 2024
Food was excellent, and the location, a short walk from Jigoku-dani and a block from the bus station, couldn’t be better. Perfect if you want an old-fashioned atmosphere to enjoy in peace and quiet. Breakfast and dinner both give great variety, and breakfast is enough that you probably won’t need lunch (especially if you choose an early dinner time). Water in the onsen feels amazing, but be prepared to see discolored tiles from all the sulfur and other minerals in the water.
William
augustus 2024
Although the rooms are quite small especially for a group of 4 we enjoyed our ryokan experience. The kaiseki dinner and breakfast were our favourite meals and culinary experience in Japan. It was great we got to wear our own Yukata's and walk around town.
Lisa
juli 2024
Location within walk distance from Onsen bus terminal and near to shops and Hell Valley. Nice layout, well decorated and spacious room (for 3 pax) with partition for different areas and has separate basin, toilet and shower areas. Guests were asked to choose timing for having the meals at the restaurant. Great dinner and breakfast set meal, delicious and nice presentation. These were the best meals we had in Hokkaido. Guest's shoes are stored in pigeonholes near the entrance of hotel and slippers were provided for guest to wear inside the hotel. At restaurants, pegs with number were provided for guest to clip to their respective slippers. When our slippers were taken by other guests, the staff provided us with another set of slippers. Great service provided by the restaurant staff as well. As this is the first time we stayed in a rokyan, it was overall a great experience.
Seng
juni 2024
We like how the staff were very nice and was able to speak in English to explain everything we needed to know. The staff also noticed that the snow from the roof was falling on our vehicle and he assisted us by driving our car to another one of their parking slot. We also enjoyed the private onsen (which is a separate charge) which is great as it has an indoor and outdoor onsen with spring water. The food they served was very delicious and the dinning experience felt like it was fine dining. In my view, the place looks a lot more beautiful and amazing than the pictures! Was pleasantly surprised how well decorated it was,
Explorer
februari 2024
Very helpful staff (even though most of them cannot speak English, you know that they all try to help.) Was impressed with the service - the staff's providing hot face towel and hot tea upon your arrival - they understand that you are exhausted and need to rest and relax a bit. The hotel provides private onsen - helpful for those guests who are not comfortable in enjoying hot spring in public but ok with just a few friends. The breakfast and dinner are delicious and very well presented - you know that the staff who work in the dining area really put in the effort to make it perfect. It's a small and friendly hotel that is run by a team of staff (like a small family) who strives to make your stay enjoyable.
Yuk
december 2023
I stayed here back in 2019 and remember the experience to be pretty good hence rebooked it again. Dinner and breakfast food service was fast and pretty decent for it's price point. Staff are courteous and friendly and facilities are generally clean.
Huiyi
oktober 2023
Onsen was small but sufficed for a ryokan of its size in my opinion. Dinner was great. Location is fantastic as it's a short walk from the bus terminal and to the Jigoku Hell Valley.
Ong
februari 2023
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